Selling with WhatsApp Business
Set up a free business profile and catalogue, use automatic messages and labels, and give great customer service.
Use WhatsApp Business to show your products and serve your customers. WhatsApp Business is a free app from WhatsApp, made for small businesses, like a tailor, a hair salon, a food seller or a phone repair shop. It works like WhatsApp, but adds tools that help you sell. First, set up your business profile, with your business name, what you sell, where you are, and your opening hours. Next, add a catalogue, with a photo, a name and a price for each product. Customers can browse it, and send it to their friends.
Tools that save you time
A greeting message welcomes new customers automatically. An away message replies for you when you're closed. Quick replies are saved answers for common questions, like your delivery prices. And labels sort your chats, like new order, paid, and delivered.
Great customer service
Reply quickly and politely, even to difficult customers. Use clear photos and show your prices. Confirm every order in writing, what they ordered, the price, and the delivery time. And only release goods when the money shows in your bank app. Screenshots of alerts can be faked.
Quick check
Quick check. A customer sends a screenshot of a credit alert. When should you send the goods? When the money shows in your own bank app. Screenshots can easily be faked. Options: When the money shows in your bank app; Immediately. The screenshot is proof.; Never; When they send a second screenshot.
Recap
Set up a business profile. Add a catalogue with photos and prices. Use greeting messages, away messages, quick replies and labels. And always check payments in your bank app.
Key points
- WhatsApp Business is a free app with tools for small businesses.
- Set up a business profile (name, description, address, hours) and a catalogue with photos and prices.
- Greeting and away messages, quick replies and labels save time and keep orders organised.
- Reply politely, confirm orders in writing, and release goods only when payment shows in your bank app.
Try it: Running your business
Choose the best way to handle each situation.